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Privacy Policy

Effective Date: July 4, 2025
Starweave LTD
Company Registration: United Kingdom

At Starweave, your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and share your personal data when you access or use our website, mobile application, and digital financial services (the “Services”).

By using our Services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a. Identity Information

  • Full name

  • Date of birth

  • National ID, passport, or driver's license

  • Nationality

b. Contact Information

  • Email address

  • Phone number

  • Residential address

c. Financial & Transactional Data

  • Bank account details

  • Credit/debit card information

  • Payment history

  • Wallet usage

  • Cryptocurrency transactions

d. Technical & Usage Data

  • Device type, IP address, browser type

  • Location data (with permission)

  • App usage logs and preferences

  • Cookies and tracking technologies (see Cookie Policy)

e. Verification & Compliance Data

  • KYC documents

  • Proof of address

  • Source of funds

  • Sanction screening results

2. How We Use Your Data

We use your personal data to:

  • Process money transfers and payments

  • Deliver other services (e.g., crypto, airtime top-up, eSIM, virtual cards)

  • Verify your identity (KYC/AML compliance)

  • Communicate service updates and support

  • Improve our platform and user experience

  • Comply with legal obligations and financial regulations

3. Legal Basis for Processing (GDPR)

We only process personal data when we have a legal basis to do so, including:

  • Consent – where you give us permission

  • Contract – to fulfill our agreement with you

  • Legal obligation – to meet regulatory requirements

  • Legitimate interest – to improve and protect our services

4. Sharing Your Information

We may share your data with:

  • Financial institutions and payment processors

  • Regulatory bodies (e.g., FCA, HMRC)

  • Identity verification providers

  • Service providers (e.g., cloud storage, customer support tools)

  • Crypto liquidity partners (if using crypto services)

We do not sell or rent your personal data to third parties.

5. Data Storage & Security

We use strong encryption, secure servers, and access controls to protect your data.

  • Data may be stored in the UK, EU, or other jurisdictions with adequate protection

  • Access is limited to authorized personnel

  • We follow GDPR, FCA guidelines, and applicable financial data protection laws

6. Data Retention

We retain your data only as long as necessary to:

  • Fulfill our contractual and legal obligations

  • Comply with AML/KYC requirements (typically 5–7 years)

  • Resolve disputes and enforce our policies

After that, data is securely deleted or anonymized.

7. Your Rights

Depending on your location and applicable law (e.g., GDPR), you have rights to:

  • Access your data

  • Correct inaccurate data

  • Request data deletion (where legally permissible)

  • Object to certain processing activities

  • Withdraw consent at any time

  • Request a copy of your data (data portability)

To exercise any of these rights, contact us at hello@starweave.co.uk

8. Children’s Privacy

Starweave is not intended for use by children under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us for removal.

9. Third-Party Links

Our platform may contain links to third-party websites or apps. We are not responsible for their privacy practices. We encourage you to review their policies separately.

10. International Transfers

If you access our services from outside the UK or EU, your data may be transferred across borders. We ensure adequate protection is in place through data transfer agreements and safeguards.

11. Cookies

We use cookies and similar technologies to:

  • Remember your preferences

  • Improve platform performance

  • Measure marketing effectiveness

See our Cookie Policy for details and how to manage your cookie settings.

12. Policy Updates

We may update this Privacy Policy from time to time. All updates will be posted on this page with a new “Effective Date.” Your continued use of the services means you accept the changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact:

Starweave LTD
📍 8b Coppice Road, Wolverhampton, United Kingdom
📞 +44 7405 74