Starweave Terms and Conditions
Last Updated: July 4, 2025
Welcome to Starweave LTD (“Starweave”, “we”, “our”, or “us”). These Terms and Conditions govern your use of our website, mobile application, and services, including money transfers, airtime top-ups, virtual cards, crypto services, and other digital offerings (collectively, the “Services”).
By accessing or using Starweave, you agree to be bound by these Terms. If you do not agree, do not use our platform.
1. Eligibility
To use Starweave:
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You must be at least 18 years old (or the legal age in your country).
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You must have the legal capacity to enter into a binding agreement.
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You must provide accurate and up-to-date personal information.
2. Services Offered
Starweave provides a range of services including:
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Inbound and outbound money transfers
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Airtime and data top-ups
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Gift card purchases
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Flight bookings
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Virtual debit cards
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eSIM provisioning
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Cryptocurrency transactions (buy, sell, swap, send, receive)
We reserve the right to modify, suspend, or discontinue any service at our discretion.
3. Account Registration
You must register for an account to use most of our services. You agree to:
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Provide accurate and complete information
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Maintain the security of your account credentials
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Notify us immediately of any unauthorized use
We may suspend or terminate your account for violation of these Terms.
4. Fees and Exchange Rates
All fees are transparently displayed before you complete a transaction. Exchange rates used in cross-border transactions are dynamic and may vary based on market conditions.
You agree to review and accept all applicable fees before completing any transaction.
5. Compliance and Verification
To comply with AML (Anti-Money Laundering), KYC (Know Your Customer), and other legal obligations, you agree to:
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Submit valid identification documents
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Allow us to verify your identity
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Cooperate with any compliance-related request
Failure to do so may result in service restrictions or account closure.
6. Prohibited Activities
You may not use Starweave to:
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Engage in fraudulent, illegal, or abusive conduct
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Violate sanctions, embargoes, or financial regulations
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Send funds for gambling, money laundering, or terrorist financing
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Misrepresent your identity or purpose of transactions
7. Cryptocurrency Risks
If you use our crypto services, you acknowledge:
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Cryptocurrency is volatile and involves risk of loss
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Transactions are irreversible and not insured
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You are solely responsible for wallet security and compliance
Starweave is not liable for market fluctuations or third-party wallet errors.
8. Data Privacy
Your data is processed in line with our Privacy Policy. We use your information to provide services, comply with regulations, and improve user experience. By using Starweave, you consent to our data practices.
9. Intellectual Property
All content on Starweave (including logos, branding, software, and UI/UX design) is the property of Starweave LTD and protected by intellectual property laws. You may not copy, reproduce, or distribute our content without written permission.
10. Limitation of Liability
Starweave shall not be liable for:
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Any indirect, incidental, or consequential damages
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Delays or errors caused by third-party service providers
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Losses due to unauthorized account access, unless caused by our negligence
Our total liability shall not exceed the amount of the transaction in dispute.
11. Termination
We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for:
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Violating these Terms
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Engaging in suspicious or illegal activity
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Failing to comply with verification requirements
You may also close your account at any time by contacting support.
12. Modifications
We may revise these Terms from time to time. Updates will be posted on our website. Continued use of the services after changes means you accept the revised Terms.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of UK courts.